Shipping policy

Shipping Policy

Last updated: May 2026

Processing Time All orders are processed within 3 to 5 business days. You will receive a confirmation email once your order has been dispatched.

Australian Shipping We ship Australia wide via standard and express post. Delivery timeframes once dispatched are estimated as follows.

Standard: 3 to 7 business days Express: 1 to 3 business days

Shipping costs are calculated at checkout based on your location and order weight.

International Shipping We ship to most international destinations. Delivery timeframes vary by country and are typically 10 to 21 business days once dispatched. International shipping costs are calculated at checkout.

Please note that customs fees, import duties, and taxes may apply depending on your country. These charges are the responsibility of the customer and are not included in your order total.

Digital Products Digital products are delivered instantly via a download link sent to your email address upon purchase. No physical shipping applies.

Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at joelie@cocooncollectionco.com.au with your order number and we will do our best to resolve it promptly.

Please Note Delivery timeframes are estimates only. Cocoon Collection Co. is not responsible for delays caused by postal services, weather events, or customs processing.